Having the right parts at the right time.
Access to an online gearbox pool where customers can check the availability of ZF gearboxes. A dedicated ZF contact person will assist with any questions or special requests.
Access to an online parts management e-shop. This allows customers to place orders directly and to access information on pricing and lead times.
Access to support from ZF field service technicians.
Access to workshop repair services.
Preferred rates for services on all gearboxes part of an agreement. For details on the applicable benefit you can reach out to ZF service sales.
Digital access to the manuals of the gearboxes part of an agreement. Kinematic data can also be made available on request.
Customers can benefit from ZF technician trainings. The content of trainings will be jointly defined as per customer needs and ZF expertise.
Based on the type of gearboxes in scope one or multiple ZF product specialist(s) will be available to assist with technical questions in regular dedicated meetings. Further, ZF digitalization team and a ZF contact person will be nominated and be available to interact with and support.
Improved warranty conditions on new gearboxes, refurbished gearboxes, spare parts, field service and factory service (workshop repairs). For details on the applicable benefit you can reach out to ZF service sales.
Support with outbound gearbox transportation.
Dynamic recommendations from gearbox domain expertise on the optimum stock levels for gearboxes and spare parts. Additionally, consumed lifetime calculations based on performance data.
Opportunity to jointly plan the optimum stock levels. Customers will have sufficient knowledge in advance to order the necessary stock proactively and reduce lead times.
Enriching ongoing CMS alarm reports with gearbox domain knowledge for further insights.
